At SHIMLANT ENTERPRISES PRIVATE LIMITED, we are committed to ensuring your satisfaction with our products. This Refund and Return Policy explains the conditions and procedures for returning or refunding purchases made from our website.
1.1. Products can be returned within 7 days of delivery if they are defective, damaged, or not as described.
1.2. To be eligible for a return, items must be unused, in their original condition, and include all packaging, tags, and accessories.
2.1. To initiate a return, please contact us at shimlantent@gmail.com with your order details and reason for return.
2.2. Our team will review your request and provide you with a return authorization and shipping instructions.
2.3. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. Approved refunds will be credited within 7-10 days to the original source of payment method
3.3. Shipping fees and COD charges (if any) are non-refundable.
4.1. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
4.2. Exchanges are subject to stock availability. 4.3. Exchange:product will be replaced/exchanged within 7-10 days
5.1. If you receive a damaged or defective item, notify us within 48 hours of delivery.
5.2. We will arrange for a replacement or refund, depending on availability and your preference.
Address: 125, 1ST FLOOR, A-242 GUPTA PALACE RAJOURI GARDEN, NEW DELHI - 110027
E-mail: shimlantent@gmail.com
Phone: 9220989802
Phone 2: 9220989803
Thank you for shopping with SHIMLANT ENTERPRISES PRIVATE LIMITED. We value your trust and are here to assist you with any concerns.
At SHIMLANT ENTERPRISES PRIVATE LIMITED, we are dedicated to offering quality decorative products to enhance your home or business space. We understand that sometimes things may not be perfect, and we want to make sure you are fully satisfied with your purchase. This Refund and Return Policy explains the conditions and procedures for returning or refunding purchases made from our website.
1.1. Due to the nature of decorative products, returns are accepted within 7 days of delivery only if the items are defective, damaged, or not as described.
1.2. To be eligible for a return, items must be unused, in their original condition, and include all original packaging, tags, and accessories.
1.3. Please note that returns for personalized or custom-made decorative items are not accepted unless they are defective or damaged.
2.1. To initiate a return, please contact us at shimlantindia@gmail.com with your order details, including the reason for the return and photos of the product (if applicable).
2.2. Our team will review your request and provide you with a return authorization and shipping instructions.
2.3. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
2.4. We recommend using a trackable shipping service or purchasing shipping insurance for items of value to ensure the return process goes smoothly.
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. Approved refunds will be credited within 7-10 days to the original source of payment.
3.3. Shipping fees and COD charges (if any) are non-refundable.
3.4. Please note that the refund may be partial if the item is returned in a condition that is not resalable (e.g., damaged packaging, missing parts).
3.5. If the item was a sale or discount item, returns and refunds may be subject to special conditions, which will be communicated at the time of purchase.
4.1. If you wish to exchange a decorative item, please initiate a return and place a new order for the desired item.
4.2. Exchanges are subject to stock availability.
4.3. Exchange products will be processed and replaced within 7-10 days of the return being approved.
4.4. For exchanges due to defects, we will cover the return shipping costs.
5.1. If you receive a damaged or defective decorative item, please notify us within 48 hours of delivery with photos of the damage.
5.2. We will arrange for a replacement or a full refund depending on product availability and your preference.
5.3. In cases of defective or damaged products, we will cover the return shipping costs and ensure the item is replaced or refunded as quickly as possible.
Address: 125, 1ST FLOOR, A-242 GUPTA PALACE RAJOURI GARDEN, NEW DELHI - 110027
E-mail: shimlantindia@gmail.com
Phone: 9220787808
Thank you for shopping with SHIMLANT ENTERPRISES PRIVATE LIMITED. We value your trust and are here to assist you with any concerns. Our goal is to ensure you are happy with every decorative product you purchase from us!